Terms & conditions

The Reclaim & Rise Hub is provided by The Jessica Project CIC (trading as The Jessica Project), company number 16632981. When you use the hub you are contracting with The Jessica Project CIC. Contact: Thejessicaproject@outlook.com.

By creating an account or continuing to use the hub, you agree to these terms. You must be old enough to agree to them yourself, or, for charity and corporate plans, have authority to sign up for your organisation.

A survivor-led wellbeing, education and self-care service. It is not medical, therapeutic, legal or emergency help. In danger, call 999.

Please give accurate details, keep your password private and tell us if you think someone else has used your account. You are responsible for activity on your account.

You must not use the hub unlawfully, for fraud or spam, to infringe anyone's rights, or to interfere with its security (for example malware, probing or scraping). You may not copy, resell or redistribute the hub or try to get around its limits. Your licence is personal, limited and non-transferable, within your chosen plan.

The hub, its programmes, writing, design and The Jessica Project name and logo belong to The Jessica Project CIC. Your journal and personal entries belong to you; we store them only to provide the service to you.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, renewal and cancellation terms are set out in Paddle's Buyer Terms. Memberships renew automatically each month or year until cancelled. You can cancel any time and keep access until the end of your paid period; payments already made are not refunded. See our cancellation & refund policy.

We work hard to keep the hub running, but we can't promise it will always be uninterrupted or error-free.

We may suspend or end access for a serious breach of these terms, non-payment, a security or fraud risk, or repeated misuse. When an account closes, you can ask us for a copy of your entries within 30 days, after which they are deleted.

Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or anything else that can't be limited by law. Otherwise, our total liability is limited to what you paid us in the previous 12 months, and we are not liable for indirect losses.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.