Privacy & disclaimers

The Reclaim & Rise Hub offers survivor-led peer support, information and self-care tools. It is not medical, therapeutic, legal or emergency help, and it doesn't replace professional support.

In danger now? Call 999 (or 999 then 55 if you can't speak). See I need help now.

To join, we ask for your first name, last name, date of birth and email address. We use these to run your account and, later, your membership. Your journal, calendar, wellbeing garden, trigger log, toolkit, check-ins and progress are saved privately to your account so you can use them on any device.

Only you can see your personal entries — not other members, and not The Jessica Project team. When you sign out, they are removed from that device. You can ask us to delete your account at any time by emailing Thejessicaproject@outlook.com.

Anyone who uses this device could open what you've saved here. The quick exit button leaves the site straight away, but it does not delete your browsing history. If you're worried someone checks your device, consider private browsing or a device they can't access.

Who we are: The Jessica Project, company number 16632981, is responsible for this information. Contact: Thejessicaproject@outlook.com.

What we collect: only what you type into the "I've got a question" form: an optional name or nickname, your email, the topic and your question.

Why: so a team member can read your question and reply to you by email. Our lawful basis is your consent, which you give when you tick the box.

Who sees it: only The Jessica Project's team. We never sell it or share it, unless the law requires us to or someone is at risk of serious harm.

How long we keep it: 12 months from when you send it, then we delete it.

Your rights: you can ask to see, correct or delete your question at any time by emailing us. You can also complain to the Information Commissioner's Office (ico.org.uk).

The Jessica Project CIC (company number 16632981) is the data controller for your account details. We use your name, date of birth and email to run your account and membership (legal basis: our contract with you), and to keep the hub safe.

We share data only with: our hosting and database providers, who store it securely and encrypted; Paddle.com, our payment partner and Merchant of Record, who handles membership payments, subscriptions, tax and invoicing; professional advisers where needed; and authorities only where the law requires it. Some providers may process data outside the UK under approved safeguards.

We keep account details while your account is open, and delete or anonymise them when you close it. You can ask to see, correct, move or delete your data, object, or withdraw consent, and we'll reply within 1 month. You can also complain to the ICO (ico.org.uk).

We don't use advertising or tracking cookies. The hub uses your browser's own storage to remember your tools, your language and whether you've closed the affirmation pop-ups.

Information about reporting, court, protective orders, Clare's Law, Sarah's Law and timescales is general guidance for England and Wales. It can change, and it isn't legal advice. Please check with the police, a solicitor or a specialist service about your own situation.

We link to helplines, YouTube and other organisations. We aren't responsible for their content or privacy practices.

Translations are still being checked. The English version is the main version.